Reference

How livech Handles Your Personal Information

Your privacy matters to how we run this platform. This policy covers what data we collect when you create an account, deposit using PayPal, Venmo, or Play+, and browse the lobby — and exactly what we do with it.

Account data handled securelyPayPal, Venmo, Play+ transaction privacyNo data sold to third partiesUS state eligibility appliesContact us any time to review your data
livech How livech Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct, or delete the personal data we hold, our support team is the right starting point. You can reach us through live chat inside your account dashboard, by email at privacy@livech, or through the in-app help center on mobile. We aim to acknowledge data requests within two business days and resolve them as quickly as the verification process allows.

Live Chat Open your account dashboard and tap the chat icon. A support agent will verify your identity before discussing any account or data details.
Email Send your data request to privacy@livech. Include the email address linked to your livech account so we can locate your record quickly.
In-App Help Center On mobile, tap the menu icon, then Help. Submit a privacy request form directly from the app without leaving your session.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply SSL encryption to every connection between your device and our servers, whether you are on the slots floor, checking a live dealer table, or moving funds through your account wallet. Account access requires email confirmation plus a one-time passcode sent to your registered phone number. Here is what that security posture covers across the four areas that matter most to account holders.

Cookie Controls

We use strictly necessary cookies to keep your session active and optional analytics cookies to improve the lobby experience. You can manage cookie preferences from the account settings menu at any time.

Data Retention

Account data is retained for as long as your account is active and for the period required by applicable state and federal law afterward. Closed accounts are anonymized once the retention window closes.

Payment Privacy

PayPal, Venmo, and Play+ transactions route through their own encrypted payment rails. We receive a confirmation token — we never store full account numbers, routing details, or card data on our servers.

Access Requests

You can request a full export of the personal data we hold, ask us to correct inaccurate details, or request deletion where no legal hold applies — all through the privacy@livech contact path.

Common Questions About Your Privacy at livech

These are the questions account holders ask us most often about how their data is handled. If your question is not covered here, the live chat and email paths listed above connect you directly with our support team.

We collect your name, email address, date of birth, state of residence, and identity verification documents. This information is required to open and maintain a lawful account under applicable state regulations.

No. When you deposit or withdraw via PayPal, Venmo, or Play+, those transactions process through each provider's own secure network. We retain only a tokenized reference ID, never your login credentials or full account number.

Yes. Email privacy@livech from your registered address or submit a request through in-app Help. We verify your identity first, then provide your data export within the timeframe required by applicable law.

We do not sell your personal information. Data is shared only with payment processors, identity-verification services, and where required by law — all under strict data-handling agreements that prohibit further sharing.

Some details — like your display name or contact email — can be updated directly in account settings. For identity documents or date of birth corrections, contact support through live chat or email to complete a verified update.

Closed accounts are kept on file for the retention period required by state and federal law, then anonymized. You can request confirmation of deletion once that window has passed by contacting privacy@livech.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.