Reference

Terms and Conditions That Apply to Your livech Account

These terms govern every account action on livech — from opening your wallet and depositing via PayPal, Venmo, or Play+ to placing a bet or requesting a withdrawal. Access depends on your state's law and eligible regions, so read this before you start.

Applies to all account activityPayPal, Venmo, Play+ coveredState eligibility appliesEffective on account creationContact support for clarifications
livech Terms and Conditions That Apply to Your livech Account
TERMS CONTACT

How to Reach Us About These Terms

If something in these terms is unclear — a payment rule, an account restriction, or a withdrawal condition — our support team can walk you through it. Reach out via live chat inside your account dashboard, send an email, or use the in-app help center on mobile. We aim to respond to written inquiries within one business day, and live chat is the fastest path for account-specific questions.

Team online

Live Chat

Open your account dashboard and tap the chat icon. This is the fastest way to get a terms-related question answered by a real agent.

Email Support

Send a detailed message to our support address for written confirmation of a policy point. Useful for withdrawal or verification disputes.

In-App Help Center

The help section inside the livech mobile app includes a searchable terms summary and links directly to your account's verification status.

ACCOUNT INTEGRITY

How We Protect Your Account Under These Terms

Our terms are built around a few non-negotiable account practices — identity checks, secure payment handling, and a clear process for resolving disputes. Every account uses encrypted session management, and payment actions through PayPal, Venmo, or Play+ are confirmed with a second authentication step. We do not store full card numbers. If you believe a term has been applied incorrectly to your account, you can formally request a review by contacting support with your account ID and the relevant transaction reference.

Identity Verification

We verify every account before releasing a withdrawal. You'll submit a government-issued ID through the secure upload tool in your account settings.

Payment Data Handling

PayPal, Venmo, and Play+ transactions are processed through encrypted rails. We never store full payment credentials on our own servers.

Account Retention Policy

We retain account records in line with applicable state requirements. You can request a summary of your data by contacting support with your account ID.

Dispute Review Process

If you disagree with how a term was applied, submit a written dispute via email with the transaction ID. We respond within two business days.

Common Questions About These Terms

These are the questions we hear most often about how our terms work — covering account eligibility, payment conditions, data rights, and how updates to the terms affect your account.

No. Access and eligibility depend on your state's law. Where online casino or sportsbook activity is not permitted by state law, these terms do not create a right to access.

Your account may be restricted based on your verified location. Any pending withdrawals already in process will still be handled according to the payment method you used — PayPal, Venmo, or Play+.

We post updates to these terms directly on this page. Continuing to use your account after an update is posted counts as acceptance. We encourage you to check back periodically.

Email support with your account ID and a data request. We will compile the information we hold and send it to your verified email address within a reasonable timeframe.

Disputed payment transactions must be flagged within the timeframe your payment provider allows. Submit the transaction reference to our support team and we will investigate from our end.

A one-time identity verification is required before your first withdrawal. After that, additional checks may apply if your account flags an unusual activity pattern or a high-value transaction.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.